Guarantee

Delivery guarantee: We guarantee live delivery. We ask that you open your worms as soon as they arrive and not let them sit outside in freezing or hot temperatures.

We do not guarantee live delivery if they are left on a porch or in the mailbox.   

It’s best for the worms to place them into their worm bin as soon as possible.  If that is not practical, pour 6 to 8 ounces of water over the dry bedding they are packed in.

While it is unusual for worms to arrive dead, it can happen. If your worms arrive DOA, please open the box, spread them out and take a picture and a short video.  We must be notified within 24 hours if this occurs.